Return policy

NOTE : It is important that you verify the status of your purchase at the time of receipt and, if you observe any deterioration supposedly caused by transportation, you indicate it on the delivery note when signing it.

What happens if a product has arrived damaged?

If one or more products have arrived damaged due to transportation, the delivery company must be notified at the time of delivery of the package. We will then proceed to replace the damaged product or refund the amount paid for said product.
To do this, you must contact us by email at [email protected] and send us some photos of the damaged product/s . You can also notify us by telephone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order , clearly indicating the problem or reason for the return. Please keep in mind that in order for us to process any exchange or return, it is essential that you contact us in advance. We will not accept any exchange or return if we have not previously received notification.

Never throw away a product without taking a photo so that we can cover your claim.

What happens if the contents of the package are incorrect?

If one or more products received do not correspond to your order, send us a photo of the delivery note and the order received. If everything is correct, we will send you the correct products or refund the corresponding amount. In this case, Santa Rosalia will bear all extra transportation costs that may arise, as long as the product has not been used, altered or manipulated.
To do this, contact us by email at [email protected] or by calling 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly indicating the problem or reason for the return. We will not accept any exchange or return if we have not previously received notification.

Can I return a product if I am not satisfied?

Yes. If for any reason other than the above you are not satisfied, you can return a product or the entire order. In this case, once we receive the merchandise in its original packaging and in perfect conditions, we will proceed to refund the corresponding amount. However, you must bear in mind that the transportation costs of the first shipment and subsequent collection will be at your expense .
To do this, contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly telling us what the problem or reason is. return. Please keep in mind that in order for us to process any exchange or return, it is essential that you contact us beforehand. We will not accept any exchange or return if we have not previously received notification.

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