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Is VAT included in the prices?
All prices include VAT.
What is the cost of transportation?
Transportation costs are the responsibility of the buyer., unless due to exceptional promotions, Santa Rosalia establishes that it is free. The amount will be calculated at the time of placing the order according to its weight and the chosen agency, and will be free for orders over €50 (only for the Iberian Peninsula and transport by Integra2).
What areas do you deliver orders to?
We deliver orders to all of Spain (except the Canary Islands, Ceuta and Melilla), as well as to Europe, upon payment of shipping costs (Check rates)
What is the deadline?
Orders placed before 1:00 p.m. are sent the same day except on Fridays (unless the customer chooses Seur as the transport company to have it on Saturday).
To these deadlines we must add, respectively, that of the chosen carrier:
- INTEGRA2: within 24-72 hours from the date of shipment.
- SEUR 1:30 p.m.: before 1:30 p.m. on the day following the shipping date.
To these deadlines we must add, respectively, that of the chosen carrier:
- INTEGRA2: within 24-72 hours from the date of shipment.
- SEUR 1:30 p.m.: before 1:30 p.m. on the day following the shipping date.
How are products shipped?
To guarantee a satisfactory experience from start to finish, we only work with reputable transport companies. At Santa Rosalia we send your order safely in appropriate packaging for this purpose and in refrigerated vans (in the case of fresh meat)
What is the availability of the products?
In principle, all products in our store are available. It must be taken into account, however, that our stock is sometimes limited. In the event that a product is out of stock at the time of placing your order and we have not been able to update this information in the store, we will contact you immediately to offer you a similar product or refund the corresponding amount in any way we deem appropriate.
Can I send my order as a gift?
We can send the gift to your address or directly to the person you want to receive the gift.
Where do you ship your products from?
All our products are shipped from our headquarters located in Vizmalo (Burgos).
Can I specify a delivery time?
No. Unfortunately we depend on transport companies. However, we always insist that you don't have to worry about anything; The person in charge of contacting you and offering you the best solution for delivery is the delivery person.The order is packaged in optimal conditions to reach you at any time without problems of loss of the cold chain (in the case of fresh meat).
What is the package delivery schedule?
The delivery person will contact you if you are not at the address indicated in the order to specify the delivery time.
What happens if I'm not there when they bring me the package?
If the carrier tries to deliver the package to you and there is no one to receive it, he or she will call you or leave a note stating the attempted delivery. Please contact the transport agency as soon as possible through the telephone number that you will find in the note, in order to arrange a new delivery. For any problem, remember that we are at your disposal at [email protected]
What happens if a product has arrived damaged?
If one or more products have arrived damaged due to transport,The delivery company must be notified at the time of delivery of the package. We will then proceed to replace the damaged product or refund the amount paid for said product.
To do this, you must contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly indicating the problem or reason for the return. . Please keep in mind that in order for us to process any exchange or return, it is essential that you contact us in advance. We will not accept any exchange or return if we have not previously received notification.
NOTE: It is important that you verify the status of your purchase at the time of receipt and, if you observe any deterioration supposedly caused by transportation, you indicate it on the delivery note when signing it.
To do this, you must contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly indicating the problem or reason for the return. . Please keep in mind that in order for us to process any exchange or return, it is essential that you contact us in advance. We will not accept any exchange or return if we have not previously received notification.
NOTE: It is important that you verify the status of your purchase at the time of receipt and, if you observe any deterioration supposedly caused by transportation, you indicate it on the delivery note when signing it.
What happens if the contents of the package are incorrect?
If one or more products received do not correspond to your order, le we will send the correct products or refund you the corresponding amount. In this case, Santa Rosalia will bear all extra transportation costs that may arise, as long as the product has not been used, altered or manipulated.
To do this, contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly telling us what the problem is or the reason for the return. We will not accept any exchange or return if we have not previously received notification.
To do this, contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly telling us what the problem is or the reason for the return. We will not accept any exchange or return if we have not previously received notification.
Can I return a product if I am not satisfied?
Yes. If for any reason other than the above you are not satisfied, you can return a product for the entire order.In this case, once we receive the merchandise in its original packaging and in perfect conditions, we will proceed to refund the corresponding amount. However, you must bear in mind that the transportation costs of the first shipment and subsequent collection will be at your expense.
To do this, contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly telling us what the problem or reason is. return. Please keep in mind that in order for us to process any exchange or return, it is essential that you contact us beforehand. We will not accept any exchange or return if we have not previously received notification.
To do this, contact us by email at [email protected] or by phone at 608 49 90 84 within a maximum period of 7 calendar days from receipt of the order, clearly telling us what the problem or reason is. return. Please keep in mind that in order for us to process any exchange or return, it is essential that you contact us beforehand. We will not accept any exchange or return if we have not previously received notification.
Is it safe card payment?
Santa Rosalia guarantees the greatest security and confidentiality when you buy in our store. In a similar way to the operation you would perform at an ATM, when you buy in Santa Rosalia, the data related to your credit card is encrypted using the SSL security protocol and transmitted directly to the corresponding financial institution, which is the one that accepts or refuse payment. In this way, the information transmitted over the network enjoys total security and De Santa Rosalia does not retain this data at any time, so it cannot view or archive it.
WHAT OTHER PAYMENT FORMS CAN I USE?
You can also pay usingPayPal(www.paypal.es for more information), payment by BIZUM phone, you can enter the amount of your purchaseby transfer or in cash to the account provided when placing the order.
If you don't like any of those payment methods, you can also pay by cash on delivery upon delivery, with a3.5% commission on the cost of the order(minimum €4.5)
If you don't like any of those payment methods, you can also pay by cash on delivery upon delivery, with a3.5% commission on the cost of the order(minimum €4.5)
How is my personal data processed?
Santa Rosalia respects your right to privacy: we will only use your personal data to offer you a better service. Under no circumstances will we sell or share them with third parties. You can access, rectify or cancel them at any time.
Where are your offices located?
The Santa Rosalia offices and warehouse are located in Vimalo (Burgos).
How can I contact you?
The best way is by email since it is the most comfortable, economical and agile method. But do not hesitate to use traditional mail or telephone if you prefer. Our email is[email protected]and our phone608 499 084.
